At usaovaglow, we want you to feel confident in your purchase. If for any reason you are not satisfied with your order, please review our refund and return policy below.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The product must be in its original packaging
- You must provide a receipt or proof of purchase
If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
Non-Returnable Items
Certain types of goods are non-returnable, including:
- Personal care products that have been opened or used
- Gift cards
- Downloadable software products
- Certain health and personal hygiene items
We reserve the right to refuse returns that do not meet the above conditions.
Refunds
Once we receive and inspect your returned item, we will notify you that we have received your return.
We will also notify you of the approval or rejection of your refund.
If your refund is approved:
- Your refund will be processed
- A credit will automatically be applied to your original payment method
- Processing time may vary depending on your bank or payment provider
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company, as it may take some time before your refund is officially posted
- Contact your bank, as processing times may vary
If you have done all of this and still have not received your refund, please contact us at:
supportnovaglow@gmail.com
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please contact us at:
supportnovaglow@gmail.com
Shipping Returns
To return your product, please contact our support team first so we can provide the correct return instructions.
Customers are responsible for paying their own shipping costs for returning items unless the product arrived damaged or defective.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping may be deducted from your refund.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include:
- Your order number
- A description of the issue
- Photos of the product received
Our support team will review the case and provide the appropriate solution.
Contact
If you have any questions about our refund policy, please contact our support team:
Email: supportnovaglow@gmail.com
Our team is happy to assist you and ensure you have the best possible experience with novaglow.