Shipping Policy

At novaglow, we are committed to delivering your order as quickly and safely as possible. Please review the shipping policy below for more details about how we process and deliver orders.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

During high demand periods, promotions, or holidays, processing times may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Times

Estimated delivery times may vary depending on your location and the shipping method selected.

Typical delivery times are:

  • United States: 5–12 business days
  • International Orders: 7–20 business days

Please note that these timeframes are estimates and may vary due to factors such as customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

From time to time, novaglow may offer free shipping promotions, which will be clearly indicated on the website.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can use this tracking number to monitor the progress of your shipment through the carrier’s website.

Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Address

It is the customer’s responsibility to ensure that the shipping address entered at checkout is correct.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee address changes once an order has already been processed or shipped.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact our support team and we will assist you in resolving the issue with the shipping carrier.

While we will do our best to help, novaglow is not responsible for delays caused by the carrier, customs, or other factors beyond our control.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number
  • Photos of the damaged item and packaging

Our support team will review the case and provide the appropriate solution.

Contact Us

If you have any questions about shipping or your order, please contact our support team:

Email: supportnovaglow@gmail.com

We are always happy to assist and ensure the best possible experience with novaglow.

Shipping Policy

At novaglow, we are committed to delivering your order as quickly and safely as possible. Please review the shipping policy below for more details about how we process and deliver orders.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

During high demand periods, promotions, or holidays, processing times may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Times

Estimated delivery times may vary depending on your location and the shipping method selected.

Typical delivery times are:

  • United States: 5–12 business days
  • International Orders: 7–20 business days

Please note that these timeframes are estimates and may vary due to factors such as customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

From time to time, novaglow may offer free shipping promotions, which will be clearly indicated on the website.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can use this tracking number to monitor the progress of your shipment through the carrier’s website.

Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Address

It is the customer’s responsibility to ensure that the shipping address entered at checkout is correct.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee address changes once an order has already been processed or shipped.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact our support team and we will assist you in resolving the issue with the shipping carrier.

While we will do our best to help, novaglow is not responsible for delays caused by the carrier, customs, or other factors beyond our control.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number
  • Photos of the damaged item and packaging

Our support team will review the case and provide the appropriate solution.

Contact Us

If you have any questions about shipping or your order, please contact our support team:

Email: supportnovaglow@gmail.com

We are always happy to assist and ensure the best possible experience with novaglow.